Portofino community entrance stone wall sign with green landscaping and trees
Portofino Community

Future Residents — What to Expect

Your guide to onboarding into Portofino — from closing day to amenity access.

Welcome to Portofino — a gated, master-planned community in Clayton, NC. Whether you're under contract or just beginning your search, this page walks you through what to expect as a future homeowner.

Closing Checklist

To ensure a smooth closing, attorneys and Realtors are encouraged to contact the HOA Management Company no less than two weeks prior to closing to allow ample time for the creation of access control credentials. Failure to contact the HOA Management Company prior to closing will prevent homeowners from having access to Portofino upon closing.

  1. Contact the HOA Management Company two weeks prior to closing, and let them know you have a client who will be closing in the community. Be sure to provide the name and address of the home that will close.
  2. Read and share the Community Disclosure and New Resident Welcome Letter. Contact information for utilities can be found in the Welcome Letter.
  3. Work with the Builder or the Developer to get mailbox keys. The HOA does not have access to mailbox keys.

Failure to contact the HOA Management Company and register buyers prior to closing will prevent homeowners from having access to Portofino and its amenities immediately upon closing.

If Realtors have any questions, please contact the HOA Management Company ahead of closing to get resolution.

Reviewing the Governing Documents

  • Prospective buyers should review community rules and regulations BEFORE finalizing purchase.
  • Documents are available via HomeWiseDocs.
  • Residents are fully responsible for complying with rules and may face fines for violations.

Community Disclosure & Governing Documents

The Portofino HOA has uploaded the majority of its governing documents and disclosure statements to HomeWise Docs. Please note there may be a fee for accessing these documents.

For convenience, the following documents are provided by the Portofino HOA for free:

Registering with the HOA

Upon closing, your closing attorney will submit all of the necessary paperwork to the HOA. This process typically takes anywhere from two to four weeks to complete. Until the paperwork has reached the HOA Management Company, it may be difficult or impossible to register with the HOA Management Portal to set up autodraft dues or access controlled information only available to registered residents.

Should you have any questions for the HOA, please contact the HOA Management Company using the Contact the HOA page on this site. Be sure to include your name, email address, and the street address of your residence in Portofino.

Access Control to the Neighborhood

Portofino is a controlled-access community. Access must be granted by a member of the HOA or its Board of Directors. There are several methods for access:

Vehicle Window Sticker

This is the primary method for access. Up to two stickers are issued at no cost to permanent dues-paying homeowners. Additional stickers can be purchased for $14 each. Stickers are issued by the HOA Management Company at closing, and extras can be purchased through them.

Access Cards

Credit-card-sized, weatherproof passes that allow access to the front gate, clubhouses, and pools. Residents may request as many as they wish at no cost. Great for your pool bag, and also ideal for frequent visitors such as maids, dog walkers, and nannies. Issued by the HOA Management Company at closing; extras can be issued at any time.

Mobile Application

A mobile app that allows permanent dues-paying homeowners to use their phone as an access device. Only the primary dues-paying homeowner can be issued a mobile app — children and other non-dues-paying dependents cannot be issued mobile access for legal and safety reasons. The HOA Management Company will provide directions on how to register once you move in.

All access control stickers, cards, and guest passes tie back to the dues-paying homeowner. Homeowners are responsible for the actions of residents and guests who use access methods on their behalf.

If your Realtor fails to contact the HOA Management Company and register you with the access control system PRIOR TO CLOSING, you will be denied access to the front gate and all amenities including pools and clubhouses. Be sure your Realtor has reviewed the closing information AT LEAST TWO WEEKS before your close date.

Mailbox Keys

  • The HOA/Board of Directors is not responsible for mailbox keys.
  • Contact your builder, developer, or closing agent directly to obtain them.

Utilities

Electric

Duke Energy Progress — (800) 452-2777 (sole provider)

Gas

Piedmont Natural Gas — (800) 752-7504 (sole provider)

Water

Johnston County Public Utilities — (919) 989-5075 (sole provider)

Internet / Cable / Phone
  • BrightSpeed — (800) 201-4099
  • Spectrum — (800) 892-4357
  • AT&T — (844) 886-4258
Trash & Recycling

Anchor Disposal — (919) 585-2035 (mandatory — using a different service may result in HOA fines)

Questions About Moving to Portofino?

Phil Slezak can walk you through every step — from your first showing to closing day and beyond.

Schedule a Consultation Contact Phil